What is Managed IT?
We help businesses from 10 to 1000s of users get the most of their IT. We provide a comprehensive, end-to-end IT Services & Security offering that ensures our customers' technologies fit with their business goals.
Our aim is to build and maintain robust, secure, and cutting-edge IT departments for thousands of users across a wide variety of companies. We take a security-first approach to deliver top-to-bottom IT advisory and professional services. We love helping customers use the tools they already have to empower them to achieve more.
Managed IT Services
Top Tier Help Desk
Our Help Desk Analysts are available to resolve any issues you are having. If the ticket needs further review, they will stay with you to ensure your issue is resolved and getting the right amount of attention.
Proactive Maintenance
Using ITIL-driven processes, we will keep everything up-to-date to ensure that your systems are in tip top shape, weeding out the latest vulnerabilities, and minimizing downtime for your staff and customers.
Training
90% of IT projects fail because of lack of user buy-in. Every solution we deploy, we ensure we work with users to help them understand the solutions we implement and how they can make their workflow more secure and efficient.
No “Support Call Volleyball”
No blame game with us. Our team will call, email, or message vendors on your behalf to reduce resolution times. You focus on your business and we will work with any vendors to make sure any issues are resolved quickly and efficiently.
Who is guiding your IT?
IT is growing at an exponential rate and nothing is in a silo. Every piece of equipment is connected to the rest of your IT, resulting in more surface area to cover, more integrations to build, and more strategy to plan around.
It is a literal full-time job (or 2) just reading and planning around product patch notes, feature updates, and the latest security threats.
Our Managed Services clients get their own IT Strategy Advisor to help your business understand the latest in IT and how to apply that to your processes and workflows.
Alignment Reviews
We use the latest security and IT frameworks to build a Technology Alignment Review (TAR) tailored to your business. By working with a TAR, we can build a dashboard to stay on-track with your initiatives, your infrastructure, and your cyber-security.
Security-First Design
Every app we use and deploy is checked with security in mind:
Where does your data live?
How is it protected?
How do we limit app creep and data sprawl?
Got a Business problem?
We care about more than just your IT, we care about your business. Your IT Strategy Advisor will work with you and your team to understand your business. They will help you navigate business challenges and provide a plan on how your IT can help eliminate those challenges.
Let’s talk Security
We take a Security-First approach to our IT Services. We work with the latest security frameworks to deliver solutions, auditing, and alerts for your organization’s IT.
We also leverage these frameworks to build our own solutions. Every solution is reviewed and tested internally to ensure it will meet the requirements of our clients, as well as, our own standards.
Best in Class Solutions
Our Supercity Shield Plus Package is cutting-edge protection whether you are in the office, working from home, or on the road. We have you covered. Including:
The best Endpoint Protection on the market
Web Filtering and DNS Protection
Managed Password Managers
Zero Trust Frameworks
Data Loss Prevention Policies
3-2-1 Backups
We ensure your backups are working and fully redundant. It’s as easy as 3-2-1.
3 Copies of your Data
2 Different Mediums for Storage
1 is always off-site
We will also test your backups to make sure they are functioning so they are ready when you need them.
Training
All the solutions in the world cannot keep your business safe if your staff are not trained to use them. To keep our users sharp, we provide:
One-on-one training
Phishing simulations
Monthly videos on the latest threats
Annual cyber security training
The best solutions, the best vendors
It all starts with having great partners. Supercity only chooses the best companies to partner with. We research furiously to ensure that every vendor we work is reliable, secure, and compatible with our entire stack.
Microsoft Partner
No one does productivity better than Microsoft. Microsoft 365 provides the best productivity experience, so you can work, communicate, create, and collaborate.
Lenovo Partner
As a Lenovo Partner, we have access to the latest gear to ensure your work flows with you.
Laptops, Desktops, Dock, Monitors, we have it all.
Toshiba Dealer
Supercity has been a Toshiba Print Solutions partner since our incorporation in 1997 and is the largest dealer in Nova Scotia.
Whatever the size of your company, Toshiba offers a wide selection of smart and secure MFPs and printers to help you work more efficiently.
Apple Consultant
We’re Atlantic Canada’s first Apple Consultant. Whether you’re a Mac shop or looking to introduce Apple to your IT, we can help with everything from purchasing, deployment, and management.
Cisco and Meraki Select Partner
As a Cisco partner, we have security on lockdown. From Networking to Cloud Security, know that your security is with the best.
3CX Silver Partner
The software PBX that makes office phones easy. Robust phone system features for even the biggest of companies, 3CX provides a reliable phone solution from anywhere.
Rogers Business Reseller
Whether you need fibre or wireless. We’ve got you covered with Rogers Wireless and Wireline products.
Lexmark Dealer
Whether your business fills a room or circles the globe, Lexmark offers the imaging solutions, technologies and services you need to succeed.
Yealink Partner
Amazing value and smooth user experience, Yealink delivers great phones for both SIP and Teams. They are also an official partner for Microsoft Teams to deliver clean and easy Teams Rooms setups.
Veeam Registered Cloud and Service Provider
Veeam Platform is the most complete data protection solution for all data — whether deployed on premises, in the cloud or through Backup as a Service (BaaS) or Disaster Recovery as a Service (DRaaS).
Ready to get started?